Terms and Conditions

Appointments

You can make appointments by contacting me in a number of ways; phone, text or email. My phone is often on silence because I am working. If you text or email I will get back to within 24 hours. Appointments are available in duration from 30 min, 1 hour, 1.5 hours.

 

Cancellations and Late Arrivals

If you are late to your appointment, the session will continue with the remaining time available, and will conclude at the original agreed time for the same fee.

A Minimum of 24 hrs notice must be given to cancel an appointment. Failure to attend an appointment with less than 24 hours notice of cancellation will incur the charge for the full appointment. This will need to be resolved before another appointment can be made.

 

Confidentiality

Unless required to do so by law, I will not otherwise share, sell or distribute any information you provide to me without your consent.

All massage treatments, information and records will be safeguarded and will remain confidential.

Consultations and client treatment details will not be discussed with anyone other than the client, unless the client is under the age of 18 or has a care worker or guardian.

Hard copies of New Client Consultation Forms are held in a secure place, adequately safeguarded and not accessible to third parties in compliance with the Data protection Act 1998, and in accordance with the Information Commissioner’s Office (ZA113419).

Records of consultations and client treatment details held electronically with the Data Protection Act 1998, and in accordance with the Information Commissioner’s Office.

All client records will be retained for reasonable period and as long as the law requires.

You are entitled to see the information held about you and may ask for necessary changes to ensure records are accurate and up to date. If you wish to do this, please contact me via: staceyebel@gmail.com. I am entitled by law to charge a £10 to meet costs in providing you with information held about you.